FAQ

Questions, answered simply.

A short, honest list of the things riders ask us most often. Don't see your question? Reach out. A real person will reply.

Bookings

Booking a ride

How do I book a cab with Vion Mobility?

You can book by phone, WhatsApp or email, whichever is easiest. Share the date, pickup point, drop location, and the type of car you need. We confirm availability and the all-in fare in writing.

How far in advance should I book?

For local rides, a couple of hours' notice is usually enough. For airport transfers and outstation trips we recommend 12–24 hours. For weddings, events or large groups, please book a few days ahead so we can plan the cars properly.

Can I book a cab for someone else?

Yes. Many of our bookings are made for parents, guests or colleagues. Just share the rider's name, phone number and pickup details. We will share the driver and vehicle information with both of you.

Do you offer last-minute or same-day bookings?

Whenever a car is available, yes. Call us, and we will tell you honestly if we can make it work. We never accept a booking we cannot deliver on time.

Pricing

Fares & payments

How is the fare calculated?

Local trips have a flat package or per-km rate. Outstation trips are quoted per kilometre with driver allowance and applicable tolls or parking added on. Whatever the model, you see the full breakdown before you confirm.

Do you charge surge or peak-hour pricing?

No. The fare we quote is the fare you pay. We may adjust pricing for very early morning or late-night airport pickups, but we share that up front, never as a surprise on the invoice.

What payment methods do you accept?

UPI, debit and credit cards, net banking, and cash. For monthly corporate accounts we provide GST invoices and credit terms.

Are tolls, parking and taxes included?

For local packages, yes. For outstation trips, tolls, parking and any state entry charges are billed on actuals at the end of the journey. Receipts are shared with the final invoice.

Cars & drivers

Vehicles & the people behind the wheel

What types of cars do you offer?

Comfortable mid-segment sedans (like Honda Amaze, Maruti Dzire, Hyundai Aura), SUVs (Innova Crysta, Ertiga, XUV) and tempo travellers for groups. We focus on well-maintained, comfortable cars rather than luxury models.

Are your drivers verified?

Yes. Every driver is background-checked, holds a valid commercial licence, and is trained in safe driving and customer behaviour. Many of our drivers have been with us for years.

Can I request the same driver every time?

Yes, especially for daily commutes and corporate accounts. Once a driver is paired with you, we keep that pairing wherever possible and brief a familiar second driver as backup.

Is the car cleaned and serviced regularly?

Cars are cleaned daily and serviced on a fixed schedule. AC, seat belts, and tyres are checked each week. If a car is not road-ready, it does not go out.

Trips & safety

On the journey

Do you provide outstation and one-way trips?

Yes. Both round-trip and one-way outstation rides are available. We share a clear quote with per-km rate, driver allowance and any state taxes before you confirm.

Can I make multiple stops on a trip?

Of course. For hourly rentals and outstation trips, multi-stop is included. For airport drops we ask you to mention extra stops at the time of booking so we can adjust the timing.

Is the cab GPS-tracked?

Yes. Every car is GPS-tracked, and we can share live location with a family member on request. This is useful for women travelling alone, late-night trips, or sending an elderly parent home.

Do you provide child seats?

Child seats are available on request at no extra charge. Please mention the child's age when you book so we can fit the right one.

Cancellations & changes

Plans change, that is okay

What is your cancellation policy?

Cancellations made more than 2 hours before pickup are free. Inside that window, a small driver allowance applies for trips already on the way. For outstation cancellations, please notify us at least 12 hours ahead.

Can I change my pickup time after booking?

Yes. Just let us know as early as you can, and we will reschedule the driver. There is no charge for reasonable changes made before the driver leaves for pickup.

What if my flight is delayed?

We track your flight. If it is delayed, your driver waits at no extra charge for up to 60 minutes after the actual landing time. For longer delays, we adjust together. Nobody pays for time they did not use.

How do I get help during a trip?

Call or message our support line, the same number you used to book. A real person will answer, day or night, and stay with you until the issue is sorted.

Still have a question?

Our team is happy to help, over the phone, WhatsApp, or by email.

Get in Touch